Detritus / How it works
How it works
Every order starts with existing coverage, rates, and service history
The same four stages apply to every order, from a single restroom to a 573-placement program. Existing provider records show who covers the county before sourcing even begins.
We qualify, contract, dispatch, track, and pay local providers; we hold your contract and answer for the work.
Updated October 27, 2026.
Intake
Order the way you already order.
Orders placed by email, our customer app, or API reach the same intake queue and are priced against local supply. Your team can keep its current process.
Email or phone
Send a site list, a drawing set, or a rough duration to your account manager. Most scopes come back the same day.
Your customer app
Request a new service against an existing site, or open a fresh location, without waiting on anyone.
Your own system
Push orders from your procurement, field service, or facilities platform by API, file, or email. Same queue, same pricing.
Order workflow
What happens after the order lands.
The same four stages apply to every order. Your AP team sees one bill and ours sees the detail.
- 01
Source
The site address is matched against coverage radius, rate card, insurance status, and service history for 7,900+ providers on record. An unfamiliar county can therefore be matched from existing records. On our largest single site the match resolved to eleven providers working one program.
7,900+providers on record - 02
Price
Pricing comes from what units actually cost in that market, drawn from our own paid transactions at the city level across 5,908 cities. Where there is no local history, we price from the nearest markets and the rate cards of providers whose radius reaches the site. Rates are based on paid history.
5,908cities with paid transactions - 03
Dispatch
Every unit becomes a tracked record: delivery, service cycle, swap, tonnage, removal. Service frequency runs on a schedule rather than a memory. We contact the hauler the same business day. Unit counts scale with crew count instead of a fixed contract quantity.
11providers on our largest single site - 04
Bill
Consolidated invoicing with your account rates applied automatically, split by entity, region, or cost center if you need it. Insurance certificates and vendor documentation are managed centrally. Your AP team sees one bill and ours sees the detail.
1bill for your AP team
Your customer app
Every unit is a record you can pull up.
Active sites, upcoming deliveries, open invoices, and the service history behind every location. Plus the name and direct line of the person who owns your account.
Included on every account from the first order. No enterprise tier, no minimum.
When it goes wrong
A named account manager owns each exception.
We contact the hauler the same business day. One named person owns it through resolution. The provider record carries the miss, which is what keeps the network honest over time.
We contact the hauler the same business day.
Onboarding
From site list to first delivery in one to three weeks.
- Week 0
Scope
Site list, services, durations. Coverage and pricing come back, usually same day.
- Week 0–1
Set up
Account rates, billing structure, insurance requirements, and customer app access.
- Week 1–3
First delivery
Units on site. Service schedules start. Your account manager is named and reachable.
- Ongoing
Scale
Add sites, states, or services on the same agreement. No new sourcing cycle.
Common questions
Ordering and onboarding
Unfamiliar with a term? See the site services glossary. Comparing a hauler, a broker, and a managed network? See waste broker vs hauler.
How do you price a site in a market where you have not worked?
From the nearest markets and from rate cards already on file for providers whose coverage radius reaches the site. Most sites price against real local supply rather than a national average.
How do I place an order?
Email, our customer app, or straight from your own system. Every channel lands in the same queue and returns a quote.
What happens when a service gets missed?
We contact the hauler the same business day. One named person owns it through resolution, and the provider's record carries it.
How long does onboarding take?
A first order can be quoted same day in most markets. A multi-site program usually moves from scope to first delivery in one to three weeks.
Request coverage and pricing
(888) 588-2607
Send us your scope. A site list, a drawing set, or a rough duration. We come back with coverage, pricing, and a service schedule you can hand to procurement.