Detritus/Past performance/Profile D
Past performance profile D · Facilities management
Integrated facilities management provider, multi-thousand-location retail portfolio. Septic pumping, repair, and assessment across 47 states over 46 months, delivered by local operators in markets no regional hauler covers.
Download the PDFRetail stores on septic systems sit in markets that generate one or two service events a year. 480 local septic operators cover 1,871 cities, and the client holds one rate structure and one invoice.
| Measure | Delivered |
|---|---|
| Orders delivered | 2,868 across 46 months |
| Geographic reach | 1,871 distinct cities in 47 states |
| Local operators engaged | 480 distinct providers, most with no prior relationship to the client |
| Service records | 1,344 scheduled and reactive service events |
| Order density | 1.5 orders per city, the defining constraint of the program |
| Typical order value | $1,500 to $2,600 depending on program year |
| Service events, current year | 1,346 septic service events recorded in 2026 to date |
| Operators active, current year | 480 distinct septic contractors across 1,022 store locations |
Real events from the program record, offered as evidence of how exceptions were handled rather than a claim that none occurred.
| Event | Resolution |
|---|---|
| Most local operators had no standing payment relationship. Providers requested payment by card, by several different digital invoicing platforms, or by paper check, and some declined to hold card details at all | Each provider onboarded to whichever rail it would accept, with payment executed centrally. The client was never asked to establish a vendor relationship or process a provider payment. |
| Providers charged above the expected service rate without notice, including a $500 charge against a $400 expectation and a $105 fuel surcharge that took a service to $805 | Every variance above the expected rate was escalated as an explicit approval before payment, rather than absorbed or passed through automatically. |
| A provider attended a location and determined the tank could not be pumped | Provider raised no charge and none was passed to the client. The order was cancelled rather than billed as an attempted service. |
| Providers reported unit removals directly to Detritus, in their own formats, outside any scheduling system | Each report was reconciled against the service record before the billing period closed, preventing charges on units already collected. |
The program is not general site services. It is a septic and wastewater program for retail locations that are not on municipal sewer. Every service event is recorded against a specific store, with a named operator, a scheduled date, and a status carried through to completion.
| Service type | Events | Share | Operators used | Store locations |
|---|---|---|---|---|
| Septic pumping | 1,184 | 88.0% | 447 | 978 |
| Septic repair | 89 | 6.6% | 66 | 76 |
| Assessment | 66 | 4.9% | 54 | 57 |
| Other pumping and service | 7 | 0.5% | 2 | 7 |
Service records for calendar year 2026 to date. 1,346 events across 1,022 distinct store locations. Counts by service type sum to more operators than the program total because operators perform more than one service type.
Septic pumping is a scheduled requirement, and 88% of the record is pumping. Repair and assessment make up the remaining 12%, which is the reactive portion. That mix is what makes the program plannable: most of the volume is known in advance, and the exceptions are small enough to absorb without renegotiating coverage.
Every event holds a status rather than closing on assumption. Of 1,346 events, 748 are recorded complete, 289 active, and 186 scheduled forward. 41 were voided, most commonly where an operator attended and determined the tank could not be serviced. That is a ratio of roughly 18 completed events to every void.
Once the current program year reached steady state in March, the operation settled into a consistent monthly cadence: roughly 220 service events, 100 to 160 operators dispatched, and 200 to 235 store locations touched every month.
Septic service events by delivery month, 2026 to date. January and February reflect the tail of the prior scheduling cycle.
A retail portfolio of this size has locations in markets that generate one or two service events a year. No regional operator builds coverage for that. Fulfilment was assembled from 480 local septic contractors, most of them single-truck businesses, matched to individual store locations rather than to territories. Michigan alone required 56 operators to cover 130 locations.
The practical barrier at this scale is not sourcing, it is paying. Small operators each have their own billing method, credit terms, and tolerance for account setup. Detritus carried the payment relationship with all 480, so the client held one payables relationship instead of hundreds.
Across a recent four-month window, 96 reconciliation and approval actions were logged across seven internal functions, running roughly one action for every two orders placed. Any charge exceeding the expected rate stopped for approval before payment.
Orders placed per program year. Coverage widened as order volume normalized: 19 states in the first partial year, 43 to 47 states sustained thereafter.
Coverage is concentrated in states where retail locations sit outside municipal sewer service. The operator count per state is the figure worth reading: it shows how many separate local businesses are required to hold a single state.
| State | Service events | Operators required | Store locations |
|---|---|---|---|
| North Carolina | 193 | 53 | 146 |
| Texas | 181 | 46 | 145 |
| South Carolina | 163 | 27 | 147 |
| Michigan | 158 | 56 | 130 |
| Pennsylvania | 92 | 33 | 52 |
| New York | 71 | 30 | 46 |
| Kentucky | 66 | 24 | 53 |
| Ohio | 56 | 23 | 34 |
Eight highest-volume states, 2026 service records. Michigan required 56 separate operators to cover 130 store locations, an average of 2.3 locations per operator.